Austin Roasting Company strives to provide excellent Customer Service, and we will do whatever we can to ensure that you're satisfied. Should you feel the need to return or exchange an item, please contact Customer Service first and we will arrange for return shipping at no cost to you.

If you return items without contacting Customer Service first, you may be subject to paying the return shipping costs.

You do not need to return coffee to get a refund or exchange. You can contact our Customer Service at 512.751.2272 (Monday-Friday 9am-5pm CT, Saturday 8am-4pm CT, or send us an email.